Terms & Conditions

(Legal + SMS Usage Rules)

By using Virtucare Harmony services or opting in to receive text messages, you agree to these Terms and Conditions.

USE OF SERVICES

Virtucare Harmony provides secure communication tools for behavioral health and primary care. Services are not intended for emergencies.

USER RESPONSIBILITIES

You agree to:

  • Provide accurate contact information
  • Update us if your phone number changes
  • Use services only for lawful purposes

NO MEDICAL ADVICE DISCLAIMER

SMS messages do not replace professional medical advice or emergency services. For emergencies, call 911.

LIMITATION OF LIABILITY

Virtucare Harmony is not responsible for:

  • Delayed or undelivered messages
  • Carrier or network issues
  • Unauthorized access beyond our reasonable control

HIPAA Notice of Privacy Practices

(Required Healthcare Disclosure)

This Notice describes how your medical information may be used and disclosed and how you can access it.

OUR RESPONSIBILITIES

We are required by law to:

  • Maintain the privacy and security of PHI
  • Provide this Notice
  • Follow the terms of this Notice
  • Notify you of breaches

Permitted Uses & Disclosures

We may use or disclose PHI for:

  • Treatment, payment, and healthcare operations
  • Appointment reminders and care coordination
  • HIPAA-compliant electronic communications
  • Uses Requiring Authorization

Permitted Uses & Disclosures

Written authorization is required for:

  • Marketing
  • Sale of PHI
  • Any use not described here

YOUR RIGHTS

You have the right to:

  • Access your medical records
  • Request corrections
  • Request confidential communications
  • Receive an accounting of disclosures
  • Receive a copy of this Notice
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