VirtuCare Harmony

Patient Communication Consent Form (Email & SMS/Text Messaging)


VirtuCare Harmony – Contact Information

Privacy, Terms, SMS Consent & HIPAA Notice

Effective Date: January 1, 2026

1. SMS Consent & Disclosure

(TCPA + Carrier Compliance)

By providing your mobile number and opting in, you consent to receive HIPAA-compliant text messages from Virtucare Harmony.

Purpose of Messaging

Text messages may be used for:

  • Appointment reminders and confirmations
  • Appointment scheduling changes or cancellations
  • Care coordination and follow-up communications
  • Behavioral health communications
  • Primary care communications
  • Wellness and treatment reminders
  • Administrative and patient support messages

Text messaging is not used for medical emergencies.

Message Frequency

Message frequency may vary based on your care needs, appointments, and communication preferences.

Message & Data Rates

Message and data rates may apply.

Opt-Out / Help

  • Reply STOP to opt out of future messages
  • Reply HELP for assistance

Opting out will stop all SMS communications unless you re-enroll.

2. Privacy Policy

(HIPAA + Website + SMS Compliance)

Virtucare Harmony (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information.

Information We Collect

We may collect:

  • Name, phone number, email address
  • Appointment and scheduling information
  • Behavioral health and primary care administrative information
  • Other protected health information (PHI) as necessary

All PHI is handled in compliance with HIPAA.

How We Use Your Information

Your information may be used to:

  • Provide healthcare services
  • Send appointment and care-related communications
  • Coordinate behavioral health and primary care services
  • Improve service quality and patient experience
  • Meet legal and regulatory requirements

Information Sharing

We do not sell or rent your information. We may share information:

  • With providers involved in your care
  • With HIPAA-compliant service providers
  • When required by law

Data Security

We use administrative, technical, and physical safeguards to protect your information, including encrypted and HIPAA-compliant systems.

3. Terms & Conditions

(Legal + SMS Usage Rules)

By using Virtucare Harmony services or opting in to receive text messages, you agree to these Terms and Conditions.

Use of Services

Virtucare Harmony provides secure communication tools for behavioral health and primary care. Services are not intended for emergencies.

User Responsibilities

You agree to:

  • Provide accurate contact information
  • Update us if your phone number changes
  • Use services only for lawful purposes

No Medical Advice Disclaimer

SMS messages do not replace professional medical advice or emergency services. For emergencies, call 911.

Limitation of Liability

Virtucare Harmony is not responsible for:

  • Delayed or undelivered messages
  • Carrier or network issues
  • Unauthorized access beyond our reasonable control

4. HIPAA Notice of Privacy Practices

(Required Healthcare Disclosure)

This Notice describes how your medical information may be used and disclosed and how you can access it.

Our Responsibilities

We are required by law to:

  • Maintain the privacy and security of PHI
  • Provide this Notice
  • Follow the terms of this Notice
  • Notify you of breaches
  • Permitted Uses & Disclosures

We may use or disclose PHI for:

  • Treatment, payment, and healthcare operations
  • Appointment reminders and care coordination
  • HIPAA-compliant electronic communications
  • Uses Requiring Authorization
  • Permitted Uses & Disclosures

Written authorization is required for:

  • Marketing
  • Sale of PHI
  • Any use not described here

Your Rights

You have the right to:

  • Access your medical records
  • Request corrections
  • Request confidential communications
  • Receive an accounting of disclosures
  • Receive a copy of this Notice

5. Massachusetts Privacy Rights Addendum

(Applies to Massachusetts Patients)

Massachusetts law provides enhanced privacy protections for:

  • Mental and behavioral health records
  • Substance use disorder treatment (42 CFR Part 2)
  • HIV/AIDS and STD-related information
  • Genetic and reproductive health information

When Massachusetts law is more protective than HIPAA, Massachusetts law applies.

Minor Confidentiality

Minors may consent to certain services under Massachusetts law, and related records may remain confidential as permitted by law.

6. Changes to This Notice

We may update this page at any time. Changes will be posted with an updated effective date.

7. Contact Information

For questions, privacy requests, or complaints, contact:

Virtucare Harmony

  • 📞 Phone(Talk & Text): (508) 408 - 8042
  • 📧 Email: Inquiry@Virtucareharmony.com
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